Reviews and Complaints
Gillece Services Reviews
Gillece - Plumbing Services Review from West Mifflin, Pennsylvania
So I called Friday at 2 and told someone would come called back 4 times till 10 o'clock at night to make sure someone was still coming and was told yes and then at 10 02 was told someone would be out in the mourning and never showed up and was called again to be told noone till Monday for my main water pipe so no water 7 kids and 3 sick babies this company should be ashamed and feel disgraceful who runs a company this way oh I forgot he's making to much money sitting on his *** at home or Bermuda while the people who pay his bills is getting *** customer service and a big screw u will just string u along for days screw what ur problem is or how I impacts ur life sham company disgrace
Gillece - Plumbing Services Review from Pittsburgh, Pennsylvania
In January of this year, I called for appointment for clogged sewer on a Thursday and was scheduled for a Friday. I waited from 12:00 to 4 ; 30 .I started calling was told up unto 8:00 that evening could not get service until Saturday but had to pay extra $99.00 for weekend service. I called another service and they were out early that next morning with no extra weekend charge.Gillece did call back but declined service.Pittsburgh,PA
Gillece - Furnace Review from Washington, Pennsylvania
Rip off rip off rip off
Gillece is the biggest scam artist company i have ever seen. Showed up late didnt have the corrwct parts to fix my heater, then told me how dangerous and old my furnace was.
They ordered parts for it after having two guys try to convince me i needed a 10,900 dollar furnace. Three days later a tech shows up to install my parts i ordered and explained to my wife that we now need to spend 2,500 dollars on a renovation of my old furnace. I called the company back after the parts were installed to ask for a tech to return cause the furnace was not working correctly. The tech said he was not coming out cause the parts he installed were just a bandaid to big problem.
I needed a new furnace he claims. So i called another furnace tech from another company to look at my furnace. He found that two of my three heating elements were not even hooked. In ten minutes i had good heat in my house and he gave my furnace a good look over and a clean bill of health.
It didnt cost me any more money other than the money that the crocks took from gillece.
He said i cant charge you for someone elses mistakes. Trusr me dont use them.
Same day guarantee is a lie!!
Called to have sewer drain unclogged. They said they would call me back.
I waited a day, they never called. I called back and they said someone would be out later that same day. No one ever arrived. I called the following day and they said they were unsure why no one ever showed the day before.
So... They promised someone would be out that day and stated the service would be free if they worker was a no show again. Well.. No one ever showed.
The following day I called again and they promised someone would be out that day and the service would be free. The guy showed and stated that he does not communicate with the call in center and would need to charge me. I called to complain and was told someone would call me back immediately. A woman called me back and stated that the free within 24 hours only applies to appointments scheduled within a week in advance of the appointment.
I asked where the fine print could be seen as to verify the conditions and was told there is no way for the public to access the conditions. It's a basic bait and switch.
After waiting three days for them to finally show up, I got a call on New Years Eve. Since this is a rental the "same day" guarantee doesn't apply...how convenient as I'm sure they used this as a way to keep rescheduling me.
Once the technician got there and diagnosed what I already knew, they only wanted to charge me $195 to replace the rubber flapper in the toilet.
I tried to reason with them and then told them "no!"
After I got back in town, I fixed it for $5.88 (part) and 10 minutes of my time. I don't know how they sleep at night.
Sending a sales person with the tech....really?!?!?!?!
I needed a new water pump on my furnace. The tech showed up late and with him was a sales person.
They looked at my furnace and started shaking their heads. It is an old furnace...I might have to card this furnace...you need a new furnace....let us work the numbers. A new furnace installed....$12,000. To replace the water pump and clean the furnace.
$2900. I had been without heat for 12 hours. I have three dogs and the forecast was for a low of 15 degrees. I made the poor choice of getting the furnace repaired.
$2900 Two techs were in my house for about three hours. The pump cost $300. You do the math.
I want to do everything I can to get the state to do something about this corrupt business. Many friends have told me a new furnace installed should have been less the half what these crooks were asking.
How do they get away with this?
We live in the day of social media. We can shine a light into this rats nest.
BAIT AND SWITCH TACTICS BUYER BEWARE !!! QUOTED ONE PRICE THEN UP SOLD IGNORANT DISAGREEABLE-BAD BAD CUSTOMER RELATIONS MISREPRESENTS QUOTES TRIED TO UP SELL LIED ABOUT EVERY THING-HAD ANOTHER REPUTABLE FIRM (MR ROOTER) COME OUT WITHIN 1 HOUR CORRECTED THE PROBLEM AND HONORED THEIR QUOTE -NO BAIT AND SWITCH !
NO UP SELL AND CORRCTED THE PROBLEM AT ONCE FOR PRICE AGREED-GILLECE PLUMBING PLAYS BAIT AND SWITCH ! BUYER BEWARE !!
IGNORANT CUSTOMER SERVICE-BAD ATTITUDE WOULD NEVER RECOMEND TO ANYONE FROM WHAT I HAVE SEEN THEY HAVE OVER 1000 LOCAL COMPLAINTS AND ARE INVOLVED IN SEVERAL LAW SUITS ANY WAY BUYER BEWARE BAIT AND SWITCH BAD BIZ. PEOPLE GOOD LUCK AND PLEASE BEWARE OF THESE PEOPLE !
- Lies lies and more lies
Don't use gillece, fayette county
Gillece says they will serve Fayette county. I've been waiting 2 days now after calling continuously scheduling and rescheduling because they don't have service men available.
they want to charge me $55 just to come out but I called 5 star plumbers and they are a 24hr service as well and willing to come out and help me the day I called. I wish I would not have tried gillece first. I would have had hot water 2 days ago.
if you are outside of Allegheny county try someone more local and stay away from gillece. Give someone local the trip charge if they can guarantee to be out that same day.
- Were nice on the phone
- Did not follow through
Roots in drain
I put a drain snake in the drain and it came up with some root
material. I seen Gillece from Bridgeville's ad on tv for $99 drain
cleaning,called them up. They arrived put the snake down the
drain and said I had roots in the drain..They said the next step
was $5862 to put a 3 foot pipe and rubber boot (maybe $50)on
the drain so they could put a camera down the drain. a camera??
if the snake did not clean the drain what could a camera do?? They
said ,after I complained that the next step would be $6788 which
they said they would not charge me for. they brought up a pressure
truck and tried to flush out the drain, to no avail. After all that
they put a saw in and cut through the root, (which they should have
done in the first place for the $99) they do not know anything
about plumbing. They do need to be put out of of the profession!!!
Don't use Gillece
349.00 for a dimmer switch, Really??? Had a technician quote 349.00 for a switch and another 800.00 plus to repair a ceiling fan remote and dimmer switch.
I made the mistake of approving the install and call my wife who looked online about complaints. Called back 16 minutes later and the tech had already installed the switch. I asked to remove it and he quoted another 349.00 to remove it. What a rip off.
It took 16 minutes to install really?
I have read the other online reviews someone needs to notify the Pennsylvania Attorney General about this company and their practices. What a rip off!
DO NOT USE GILLECE!!!
I had a backed up toilet problem on a rental property. I called Gillece since they advertise fast service.
They wanted to charge me
$18,000. YES! You are reading correctly $18,000. They wanted to replace my whole sewage line.
I told them to take a hike. I called in a local plumber. Job was done and complete in 2 1/2 hours. Total charge was $325.00.
And everything is working great. What happens to an elderly person who doesn't know what to do and would pay this company for work that didn't need done?
Shame on you Gillece for every person you have taken advantage of.
Review in Repairs category from West Mifflin, Pennsylvania
Do not call these people! The state attorney general knows them by name and has hundreds of complaints against them!
We had a clogged toilet at our church. Unfortunately it happened in the middle of a funeral service.
We were desperate to have it fixed, at least by services on Sunday. We called Gillece. The repairman came at 5:00pm on the day of the clog and diagnosed the problem. He explained what needed to be done and the amount of time needed to complete the work - 2 - 2 1/2 hours.
The cost would be about $776. It sounded reasonable (not being a plumber myself) due to what I was told. I was not prepared to stay that long at the church that day and we arranged for him to come another day. The repairman did arrive (late) on the day scheduled and was finished the job in 20 minutes.
I expected a revised bill as it didn't take nearly as long as original thought and it didn't require nearly the amount of work, but instead received the estimated bill of $776. I called Gillece the very next day to complain and get a revised bill. After several days of leaving messages, I finally did speak with someone in billing who said that he'd get back to me the next day. Two days later I called again and was told by this same billing person that he could offer me a 15% discount.
I did not think this was equitable for work done and sent Gillece a letter explaining such, called several other plumbers/plumbing services to get an ideal of respectable amounts and sent Gillece a check of $365. More than reasonable for the work done and the "expertise" needed. They give you a long brochure that compares their work to that of professional physicians to justify their charges. Upon receiving our check, they sent 4 letters (2 by certified mail) to REVOKE the 15% discount and demand full payment within 10 days or they would begin a legal process for collection.
Just sent a complaint to the Better Business Bureau.
But from past experience (one other time I was financially abused by a moving company, who even admitted their mistake and wouldn't compensate me for it!) this will do nothing. Not sure what to do or where to go from here.
DO NOT USE GILLECE!
Do not "call gillece"!
About three years ago, I had a clog in my sewer line. I was desperate at the time to get the sewer opened up and running again because my family (including two children) and I were unable to flush toilets, bathe, or even prepare a meal because we couldn't wash dishes either without having more sewer water coming up through the floor drains in our basement.
This all occurred about 1 week after a heavy rain storm that initially caused rain water to come up through the floor drains in my basement. I then made the terrible mistake of calling Gillece Services in Bridgeville, PA to come and check out the problem. Their "tech" showed up and made a PHONY attempt to run an electric snake or eel through the cleanout in the sewer line. He flat out lied and told me he could not get the snake through the clog and said my sewer lines must be collapsed within the foundation of my house.
My house is about 70 years old and I didn't know anything at the time about how the sewer was routed in the concrete floor of my basement. The 'tech" from Gillece then verbally told me (and 2 other adult witnesses) they would have to dig up the floor of the basement and replace all of the sewer lines within the foundation and it would cost about $6,000.00. He also called in a separate company called "Countywide Restoration" to come in and clean up the mess left behind in the basement and dispose of all of the items that my wife and I had stored there. The representative from Countywide Restoration verbally told me (in front of the same 2 adult witnesses- my wife and my brother) that the clean up would cost an additional $3000.00 and that estimate was supposed to include the replacement of all of the floor tile in my basement as well as the clean up.
It sounded reasonable at the time because let's face it-that would be a lot of work. The end result was Gillece replaced approx. 3 feet of sewer line in the basement (which I now know could have been cleared with an electric snake because the sewer pipe was not crushed or "shifted" as they claimed- it was clogged with *** and toilet paper- I saw this with my own eyes after I signed the Gillece rip-off-consent form and they dug up the pipes), and Countywide Restoration did do a decnt job cleaning up the mess. I then asked the representative from Gillece when they were going to replace the rest of the sewer line as they said it wasn't in my contract for them to replace it all.
So then I contacted Countywide Restoration and asked when they planned on replacing the floor tile as they said.....wouldn't ya know it- that wasn't in my contract EITHER!!! The bottom line here is I would not recommend either of these companies to anyone (unless it was someone I didn't like). I have since filed complaints with the so called "BETTER BUSINESS BUREAU" and they did absolutely NOTHING! Apparently, if someone pays them enough to keep quiet- THEY DO.
I HAVE REPEATEDLY HAD SEWER ISSUES SINCE I'VE PAID THESE SCAM ARTISTS $9,000.00 AND CONTINUE TO HAVE SEWER CLOGS AS WELL AS STORM WATER (AND RAW SEWAGE) COMING THROUGH THE FLOOR DRAINS IN MY BASEMENT. I called Gillece last week because my sewer line was clogged (and is supposed to be under warranty as per what their I am a business owner myself (for 10 years now) and it continues to completely baffle me as to how a company can exist for so long and grow by building it's legacy from lies, unethical (and probably illegal in some way) behavior.
I hope someone reads this who is foolish enough to be part of/or represents "THE GILLECE SCAM SERVICE" and goes whining and crying to the local news channels AGAIN! I can assure whoever is reading this THIS IS 100% ACCURATE AND CORRECT!
I HAD A ISSUE WITH MY FAUCET. WAS NOT TOTALLY SURE IF IT WAS THE FAUCET OR SOME OTHER ISSUE.
I AM A 34 YEAR OLD FEMALE WHO KNOWS NOTHING ABOUT FIXING THINGS AND IM SURE THAT SHOWED. ANYWAY, I ACTUALLY BOUGHT THE FAUCET AND HAD IT THERE FOR THE PLUMBER TO INSTALL. I HAVE NO IDEA WHAT THINGS COST. THE MAN CHARGED ME 669 TO INSTALL A FAUCET THAT I PROVIDED.
ITS MY FAULT, I SHOULD HAVE CHECKED INTO IT, BUT I NEVER THOUGHT A LARGER COMPANY LIKE THAT WOULD TREAT PEOPLE THAT WAY. I DONT HAVE A LOT OF MONEY AND I WAS TOTALLY RIPPED OFF. I CALLED THE COMPANY AND SPOKE WITH THE OWNER. HE TRIED TO JUSTIFY THE CHARGE MY SAYING HIS PLUMBERS ARE LICENSED.
HE THEN TOLD ME HE WOULD CREDIT MY CARD 269 WHICH WOULD TAKE MY CHARGE DOWN TO 400 WHICH IS STILL OUTRAGEOUS BUT BETTER THAN NOTHING. HE NEVER DID THAT EITHER.
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