Anonymous
map-marker Butler, Pennsylvania

Leaking oil tank they installed and no response from them.

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They installed a $7500 oil tank. They came the next day for an estimate but then once we agreed to the job they didn't show for almost a week because their guys "called off" all week.

We had no heat in late November all that time.

When it leaked due to their mistake are not responding to have it repaired. Been waiting three days for a tech to come and today was no call from them at all.

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User's recommendation: Do not trust. They only come quickly when they get big money.

Testimonial
Anonymous

Gillece Customer Care Review

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Brandon came out and snaked my drains....helpful, professional and knowledgeable. Great service

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Reason of review:
Good customer service
Jewelia Sag
map-marker Pittsburgh, Pennsylvania

Gillece Drain And Sewer Services Review from Pittsburgh, Pennsylvania

Had a sewer line clog, Gillece came to service the line but was unsuccessful. Told me I probably have a broken line or tree roots through the pipe and will need replaced.

Bought insurance to cover the cost of the line through my water company and waited almost a year to file a claim. The water company sent out a plumber this week but told him to stop service due to having a pre-existing problem. Canceled my insurance that day, called the recommened company the plumber informed me about, that company fixed the issue in 30 minutes, no need to replace the line.

Gillece are liars looking for money! Totally wrong and caused much stress and money!!!!!

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future.

Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years!

We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options.In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Pittsburgh, Pennsylvania

Overcharged

We used Gillece before without an issue. Call again 3 years later for plumbing and was told a ridiculous amount to snake our drain, $395.

Refused to pay that amount and then was told $120. How can you drop the price that fast? Had to get it done, already paid for him to come out. Thought would be $63 but was told 1 time coupon use in a lifetime.

On the phone was told 5 year warranty for clearing drain. When worker got to house said only 1 year warranty for same exact issue. Either way felt deceived.

False advertising. Very disappointed.

Gillece Services Reply:
Thank you for taking the time to share your experience with Gillece Services. We are grateful that you have given us the opportunity to make ourselves a better company with your informative feedback. For over 35 years we have been servicing the Pittsburgh area and our customers continue to be our top priority. Gillece Services was built on trust and compassion, values all of our plumbers, HVAC technicians and electricians also share. Our technicians are advanced and skilled in their trade and are devoted to providing your home with the best service. Gillece is proud to be serving those within our community and want to provide only the best customer service experience. We would love to help resolve this issue, please contact our friendly customer service representatives at 412-831-6199.
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Reason of review:
Pricing issue
Anonymous
map-marker Pittsburgh, Pennsylvania

Gillece - Plumbing Services Review from Pittsburgh, Pennsylvania

My grandmother, who is 69 years old, called Gillece on Monday. Finally...

this morning someone was able to make it to her house. (Thursday) She asked for a camera inspection, she woke up With water backed up into her basement Sunday morning.. as she usually calls Hovis Plumbing a commercial for Gillece came across, and she thought for 60.00 she would give them a try. BIGGEST MISTAKE EVER!!!!

Not only did it take them three whole days to get to her house...the guy who walked into her basement clearly DID not want to do the job, and then told her her washer/dryer, and water softener would need to be moved.. and for that he would need to charge her if he needed to do it!!!! SHE IS ALMOST 70 YEARS OLD. What a rip off..

and disgrace to senior citizens. This man clearly had no respect for his elders... and being the spitfire she is she told him to leave. THANK GOD.

Gillece I've had work done by you also but I will make sure that I pass the word on the ignorance that was caused today.

Should have just called Hovis plumbing to begin with. THANKS FOR NOTHING!

Gillece Services Reply:
Thank you for your feedback. We appreciate that you took the time to share your experience with us. Gillece Services has been serving the Pittsburgh area for over 35 years and our customers have always been our top priority. One of our pledges to our customers is to provide up front, no hassle pricing options. This saves you time, money and stress. Before our plumbers, HVAC technicians or electricians begin servicing your home, they assess the situation and provide you with several solutions to the problem with up front pricing. We conduct our business this way with you, the customer, in mind so you never experience any hidden fees or charges. We would like to have the opportunity to resolve this problem, please call our customer service representatives so we can answer any questions and concerns that you have. Call 412-831-6199.
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Reason of review:
Poor customer service
Anonymous
map-marker Pittsburgh, Pennsylvania

Single Mom

My sewer line backed up called them and they came out and said it needs replaced showed me what they would do for $16,000+ no way can I afford that and then I called another plumbing company and the line wasn't even where they said it was they were going to di up the driveway and put a new sewer line in RIPOFF they other company MR ROOTER replace the old pipe with a new pipe took like 3 days and charged me $6,000.00 which aint cheap but a *** of a lot less then this horrible company DO EVER EVER CALL THEM!!!!

Gillece Services Reply:
Gillece thanks you for your feedback. We appreciate all comments as they help us provide customers the best possible experience. Gillece has been helping homeowners in the greater Pittsburgh area for over 30 years and we continue to expect our Technicians and Customer Service Specialists to guide you through a stress free and positive experience. Our Plumbers, HVAC Service Technicians and Electricians have knowledge of the newest industry trends and technology and have years of experience in the business so they can successfully assist you and your home’s needs. Our Technicians also undergo customer-service training so they can effectively communicate with you about what works best for your home. Our company was built on compassion and we are proud of our community involvement over the years especially our work with veterans. Our Customer Service team was ranked #1 in the industry and is ready to help you with your needs. Call 412-831-6199.
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Cons:
  • Excessive prices
  • Almost being ripped off
  • Price was outrageous
Reason of review:
Poor customer service
Anonymous
map-marker Freeport, Pennsylvania

Electrical switch replacement

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Service was reasonably timely and competent, but charges were ridicules! $272 to replace one light switch!

This is an example of a provider taking advantage of a woman who needed help and was not knowledgeable about the service required. This was a simple repair that any competent technician should have completed in about 20 minutes with a new switch costing about $10! Single women are at a great disadvantage when dealing with unscrupulous companies like this.

Gillece makes great offers on television, but they a misleading. "We will replace ten outlets for $99!" Great, but one light switch for $272!

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
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Pros:
  • Same day service
Cons:
  • Exorbitant cost
Reason of review:
Pricing issue
Loss:
$100
Preferred solution:

Price reduction

Anonymous
map-marker Philadelphia, Pennsylvania

Gillece Recepticals Change Review from Philadelphia, Pennsylvania

Just got an estimate to change out 4 existing recepticals to GFI at a cost of $933.00. Paid $65.00 for this information. Just got another estimate which was free for $175.00. I was born at night but it was not last night. Don't bother calling these people unless you don't have a budget and don't care how you spend your money. I knew Gillece was exorbitant because my ex-husband is a master electrician and I had called him for advice. Very upset and would not ever recommend Gillece.

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
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Dustine Mnl
map-marker Philadelphia, Pennsylvania

Overpriced

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I'm in the process of settling my mother's estate and in order to bring everything up to code, I needed to have four GFI outlets installed. The wiring was beyond my understanding and so decided to call Gillece and see what they would charge for the work required.

It cost me $65 just to have them come out for an estimate and tell me that to do the work, they wanted $933! Simple job, I had the materials, just needed someone to install the GFI's correctly, so that I didn't create more of a problem.

I decided to call my wife's ex-husband, who is a Master Electrician, and he advised that it shouldn't cost more than $100-$150. Considering this factor, I decided to NOT use Gillece, nor would I recommend them to anybody. I did find someone who is a Master Electrician, who came out and changed everything out for a total of $175. Big, actually a HUGE difference between two Master Electricians. Do your homework before hiring anybody. BTW, the electrician I did hire didn't charge me an estimating fee!

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
View full review
Cons:
  • Cost to do a simple job
Reason of review:
Pricing issue
Preferred solution:

Get reasonable in your pricing, I felt like it was government sticking it's hand into my bank account.

Josetta Rdv
map-marker Detroit, Michigan

Gillece Preinspection Review from Detroit, Michigan

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Gillece is way over priced. They charged me to dispatch a technician, to tell me that she could only do a preinspection, and that for 300 dollars she could have an actual inspector come out and put a sticker on my electrical panel.

I called k2 engineering and they had a real inspector out that same evening for only 85 dollars.

Gillece was a royal waste of 70 dollars considering when I asked for an electrical panel inspection, the operator could have easily told me their pricing, and that they couldnt actually inspect anything.

I won't ever call gillece for service again.

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. Our company was built on trust, ambition, and compassion. We have been serving homeowners in the Pittsburgh area for over 30 years. Our pledge to you includes offering up-front, no-hassle pricing options and we even offer friendly financing so your repair can be completed quickly and stress-free. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so we can listen to your issue and make improvements for the future. Please c all us at 412-831-6199.
View full review
Reason of review:
Pricing issue
Lynsay Cmp
map-marker Mckeesport, Pennsylvania

I WAS GROSSLY OVERCHARGED.

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First let me say that the plumber was very nice and did a good job. I fully realize that the charge policy is not his and I am not complaining about him.

I also understand that there was a $65 service call charge. Not a problem. The problem is that 2 small pieces of PVC pipe and a couple of seals were replaced for a total of $500. It took the plumber 10 minutes to do the job.

The cost of the pipe was (maybe, tops) $15.

Please tell me how you can justify this charge? I wonder if Gillece does this to everybody of if they prey on older people?

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future. Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years! We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options. In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
View full review
Pros:
  • Plumber
Cons:
  • Exorbitant cost
Reason of review:
Pricing issue
Preferred solution:

Price reduction

Testimonial
Cincere Ihh

Gillece - Very Good Technician

I enjoyed having Matt at my home.He is a very good technician!- Charles J.of Pittsburgh

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Reason of review:
Good customer service
Testimonial
Cincere Ihh

Nice. Professional. Happy. Impressed.

I have been dealing with service men for over 20 years and never had one that was nicer or more professional than Alek. I was so happy and very impressed with him.

- Sandy S. of Munhall

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Reason of review:
Good customer service
Testimonial
Cincere Ihh

Will Use Gillece in the Future

I was very pleased with Tiffany and her service. She was experienced and knowledgeable and I will certainly use Gillece in the future.

- Carol B.

of Mt. Lebanon

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Reason of review:
Good customer service
Anonymous
map-marker Sewickley, Pennsylvania

Quoted a price of $199 for camera service to inspect a sewer line then tried to up it to $1500. STAY AWAY FROM THESE CROOKS

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First let me say that I was warned to stay away from these guys but I had a simple need and they advertise "we show up the same day or you don't pay" and I needed someone quickly. Now that I've read some of these other horror stories on this and other sites I see that I'm not alone. I feel sorry for the inexperienced and elderly that get ripped off by these guys.

This is a little lengthy but I think its important to explain exactly what transpired. I was quoted a charge of $199 for camera service by the person with whom I scheduled an appointment. I agreed and they were to come out later that day. A couple of hours later I got a call from a very polite man asking for details as to why I needed the camera service. I told them that I had NO PROBLEMS, nothing was backed up or anything but when I ran water down a cleanout right outside my house, I didn't see it running past a second cleanout about 60 ft down the line. I wasn't sure why so I wanted the camera service so I could see if there was a break or something between the 2 cleanouts.

The polite man asked if it was ok if he put me on hold since my request might fall under a service of theirs that he called "location services" and that he would get me that price. He put me on hold for about five minutes then came back and said that it would be just a few more minutes. When I asked if he was telling me that he thought the charge would be more that the $199 that I had been quoted he said, oh yes I know it will. After another few minutes he came back again said that my request did fall under "location services" and the average cost for that was $1500. WHAT!!!. I again reiterated that all I wanted was to see the inside of the pipe between those two cleanouts. How could that cost $1500? He tried to give me some BS about that being much more extensive requiring additional equipment and potentially hours of the plumber's time. When I again said that all I wanted was to see the inside of the pipe between point A and point B he insisted that it fell under "location services" and that it would be $1500, and that did not include fixing anything problem that they might find.

When I asked what the $199 camera service was for he mumbled something about that being to inspect the "quality" of the pipe and look for things like breaks or roots in the line. I said that's exactly what I want so why wouldn't they do it for $199. Suddenly he wasn't so polite and got back on his "location services" BS. I told him that $1500 was totally ridiculous and to cancel the appointment. I also told him that I would be submitting this complaint to warn other unsuspecting customers who may not have basic plumbing knowledge and would fall for their malarkey. I'm sure they count on the fact that most people are naïve and will believe whatever they tell them.

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. Our company was built on trust, ambition, and compassion. We have been serving homeowners in the Pittsburgh area for over 30 years. Our pledge to you includes offering up-front, no-hassle pricing options and we even offer friendly financing so your repair can be completed quickly and stress-free. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so we can listen to your issue and make improvements for the future. Please c all us at 412-831-6199.
View full review
Cons:
  • Almost being ripped off
Reason of review:
Poor customer service
Anonymous
map-marker Cranberry, Pennsylvania

Gillece - Toilet Repair Review from Cranberry, Pennsylvania

Had a toilet issue off our garage bathroom that we use often! Gillece quoted us a price of $$'4800-**** dollars to fix our toilet! Was repaired today by a licensed plumber for $145.00 dollars! Please explain why the estimate "was truly out of the ballpark?" Plus we paid diagnostics fee of $65.00 which was fine and service man was great! $ 6000 and our toilet is repaired $145.00!!!

Please advise ASAP!

Lynne m Helinski

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future. Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years! We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options. In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
View full review
Reason of review:
Pricing issue

About

Summary

Gillece has been helping homeowners in the Pittsburgh area for more than 30 years! We expect and accept nothing less than top-notch assistance from our technicians and customer service specialists to make sure that your experience is a positive one. No matter what your Plumbing, Heating and Cooling, or Electrical needs are Gillece is here to help.Round-The-Clock AvailabilityWe provide service with flexible scheduling offering evening, weekend, and holiday service at no additional charge. We even offer a same day service guarantee with up-front, no-hassle prices. Our commitment to customer service is based upon a strong sense of urgency. Although it might be common for other service providers in the area to provide customers with service only during regular business hours, Gillece is fully staffed with office and field personnel all 365 days a year, around the clock! Professional and Experienced TechniciansOur Plumbers, HVAC Service Technicians and Electricians have years of experience and knowledge of the latest industry trends and technology to provide the best all-around service. When you need service our experienced, reputable, and reliable technicians will get the job done right. Our technicians all undergo background checks and drug tests so you can be sure to be comfortable with who you are letting into your home. All technicians are not only technically proficient, but also are trained in customer-service and communication skills. They will be able to effectively communicate with you about your service which will ease your concern and leave you secure in the knowledge that you have chosen the right service provider.Exemplary Customer ServiceOur goal is to provide exceptional customer service from the moment you call us until the work at your home is complete. From the Customer Service Representative who answers your call, to the Operations Department who sends a technician to your home, and to the technician who arrives at your door, we all work together as a team. We aim to provide a positive experience from beginning to end and know that each member of our team plays an important role in your service experience. Best Trucks in PittsburghGillece Service Technicians are able to get to work right away and get the job done quickly because they have everything they need. Gillece vans are fully-stocked service trucks with all available parts, not to mention we have a fully-stocked warehouse as well!When it comes to your home’s Plumbing, Heating/Cooling, Electrical, and Waterproofing needs and improvements, Gillece is here to help. We serve Allegheny, Armstrong, Beaver, Butler, Fayette, Washington, and Westmoreland counties. A family owned and operated business, President Tom Gillece innovated the Gillece "There The Same Day or You Don’t Pay!" service policy and "We Keep Your Home Working For You" customer philosophy. Call Gillece today! (412) 347-5444

Gillece Services reviews and complaints

Gillece Services is ranked 27 out of 278 in Plumbing category

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