Gillece Services
Reviews and Complaints

My sewer line backed up called them and they came out and said it needs replaced showed me what they would do for $16,000+ no way can I afford that and then I called another plumbing company and the line wasn't even where they said it was they were going to di up the driveway and put a new sewer line in RIPOFF they other company MR ROOTER replace the old pipe with a new pipe took like 3 days and charged me $6,000.00 which aint cheap but a *** of a lot less then this horrible company DO EVER EVER CALL THEM!!!!

Service was reasonably timely and competent, but charges were ridicules! $272 to replace one light switch!

This is an example of a provider taking advantage of a woman who needed help and was not knowledgeable about the service required. This was a simple repair that any competent technician should have completed in about 20 minutes with a new switch costing about $10! Single women are at a great disadvantage when dealing with unscrupulous companies like this.

Gillece makes great offers on television, but they a misleading. "We will replace ten outlets for $99!" Great, but one light switch for $272!

Just got an estimate to change out 4 existing recepticals to GFI at a cost of $933.00. Paid $65.00 for this information. Just got another estimate which was free for $175.00. I was born at night but it was not last night. Don't bother calling these people unless you don't have a budget and don't care how you spend your money. I knew Gillece was exorbitant because my ex-husband is a master electrician and I had called him for advice. Very upset and would not ever recommend Gillece.

I'm in the process of settling my mother's estate and in order to bring everything up to code, I needed to have four GFI outlets installed. The wiring was beyond my understanding and so decided to call Gillece and see what they would charge for the work required.

It cost me $65 just to have them come out for an estimate and tell me that to do the work, they wanted $933! Simple job, I had the materials, just needed someone to install the GFI's correctly, so that I didn't create more of a problem.

I decided to call my wife's ex-husband, who is a Master Electrician, and he advised that it shouldn't cost more than $100-$150. Considering this factor, I decided to NOT use Gillece, nor would I recommend them to anybody. I did find someone who is a Master Electrician, who came out and changed everything out for a total of $175. Big, actually a HUGE difference between two Master Electricians. Do your homework before hiring anybody. BTW, the electrician I did hire didn't charge me an estimating fee!

Gillece is way over priced. They charged me to dispatch a technician, to tell me that she could only do a preinspection, and that for 300 dollars she could have an actual inspector come out and put a sticker on my electrical panel.

I called k2 engineering and they had a real inspector out that same evening for only 85 dollars.

Gillece was a royal waste of 70 dollars considering when I asked for an electrical panel inspection, the operator could have easily told me their pricing, and that they couldnt actually inspect anything.

I won't ever call gillece for service again.

First let me say that the plumber was very nice and did a good job. I fully realize that the charge policy is not his and I am not complaining about him.

I also understand that there was a $65 service call charge. Not a problem. The problem is that 2 small pieces of PVC pipe and a couple of seals were replaced for a total of $500. It took the plumber 10 minutes to do the job.

The cost of the pipe was (maybe, tops) $15.

Please tell me how you can justify this charge? I wonder if Gillece does this to everybody of if they prey on older people?

First let me say that I was warned to stay away from these guys but I had a simple need and they advertise "we show up the same day or you don't pay" and I needed someone quickly. Now that I've read some of these other horror stories on this and other sites I see that I'm not alone. I feel sorry for the inexperienced and elderly that get ripped off by these guys.

This is a little lengthy but I think its important to explain exactly what transpired. I was quoted a charge of $199 for camera service by the person with whom I scheduled an appointment. I agreed and they were to come out later that day. A couple of hours later I got a call from a very polite man asking for details as to why I needed the camera service. I told them that I had NO PROBLEMS, nothing was backed up or anything but when I ran water down a cleanout right outside my house, I didn't see it running past a second cleanout about 60 ft down the line. I wasn't sure why so I wanted the camera service so I could see if there was a break or something between the 2 cleanouts.

The polite man asked if it was ok if he put me on hold since my request might fall under a service of theirs that he called "location services" and that he would get me that price. He put me on hold for about five minutes then came back and said that it would be just a few more minutes. When I asked if he was telling me that he thought the charge would be more that the $199 that I had been quoted he said, oh yes I know it will. After another few minutes he came back again said that my request did fall under "location services" and the average cost for that was $1500. WHAT!!!. I again reiterated that all I wanted was to see the inside of the pipe between those two cleanouts. How could that cost $1500? He tried to give me some BS about that being much more extensive requiring additional equipment and potentially hours of the plumber's time. When I again said that all I wanted was to see the inside of the pipe between point A and point B he insisted that it fell under "location services" and that it would be $1500, and that did not include fixing anything problem that they might find.

When I asked what the $199 camera service was for he mumbled something about that being to inspect the "quality" of the pipe and look for things like breaks or roots in the line. I said that's exactly what I want so why wouldn't they do it for $199. Suddenly he wasn't so polite and got back on his "location services" BS. I told him that $1500 was totally ridiculous and to cancel the appointment. I also told him that I would be submitting this complaint to warn other unsuspecting customers who may not have basic plumbing knowledge and would fall for their malarkey. I'm sure they count on the fact that most people are naïve and will believe whatever they tell them.

Had a toilet issue off our garage bathroom that we use often! Gillece quoted us a price of $$'4800-**** dollars to fix our toilet! Was repaired today by a licensed plumber for $145.00 dollars! Please explain why the estimate "was truly out of the ballpark?" Plus we paid diagnostics fee of $65.00 which was fine and service man was great! $ 6000 and our toilet is repaired $145.00!!!

Please advise ASAP!

Lynne m Helinski

This will never be a company that I recommend to anyone based on service, prices, and comparisons, not to mention the inability of the technician to find the major problems.

My water heater went out and we had a large leak in the same area. Gillece showed up and did nothing but charge money for him to break more items for an actual plumber to fix correctly. I was quoted $2400 for a water heater install, with the heater and labor. In the end, with disconnected and broken lines, they charged $200 while causing more cost in repair.

We found someone else who could do the work, and we ended up paying $429 for a water heater and install, and $100 to have the line fixed. No matter what, there is nothing in this world that could make the rip off prices worth the useless work they complete. I would rate with negative stars is the option was possible. DO NOT use this company, your local plumber will be much more reasonable, and more likely to help find any extra issues that may come up.

Attempting to dispute the charges has resulted with three hang up calls by whoever the useless people are on the phone, rude and ignorant of the real world. The reason Gillece makes the money they do is because they break what they can and charge to fix their screw ups.

My daughter's water heater sprung a leak, and we knew it was old. So we called Gillece and they did arrive promptly.

The serviceman said it would need replaced and supposedly drained it. Then they quoted a price of $2400 to install a 40 gallon tank. Turned that offer down and was charged $200 which they said could come off the $2400. Then when a reputable repairman arrived, found out the size they said I needed was incorrect and it was not drained.

When we contacted them by phone, they hung up both times. What a bunch of crooks!

Trying to decide whether to contact credit card co. to dispute charges.

They tried to charge my elderly parent $750 to remove their old microwave and install (aka plug in) the new one! The sales person would not give any price range quote over the phone.

They had to pay $65 to tell them they were not interested. They advertise $99 to swap out outlets, but the guy said it's "after 7, and they do not do that service after 7".

They caught my SIL before we could warn them and charged over $4,000 for a residential hot water tank, with a few bells and whistles. They prey on the elderly and the vulnerable.How do they sleep at night?

This is the same company that about 5 years ago went out and bought VERY SIMILAR internet website names of about 100 other local area HVAC and plumbing customers so if someone typed in one wrong letter of another company they were re-directed to Gillece. They got caught when a long-time customer of another plumber tried to contact his guy and was somehow re-directed to Gillece's website.

All these other companies took Gillece to court and Gillece was forced to get rid of all the false/misleading website names he obtained to steal business off the other companies. After reading that I knew I NEVER wanted to have nothing to do with them. From all of the customer complaints I can see they are still rip-off artists too.

A co-worker in the South Hills was quoted a price of over $1,000 parts & labor from Gillece to fix a leak in his bathroom shower with high pressure sales tactics. He ended up fixing it himself with a $50 part from Lowes and an hour of his time.

My 80 year old father had a backed up sewer with sewage spilling into the basement and garage. He called Gillece for someone to come to snake the sewer.

The service man tried with one snake tip and quickly came to the conclusion that the sewer pipe had collapsed and that it would have to be dug up, breaking up the driveway and costing $8,000!! All this without a camera check or even using a motorized snake! Fortunately my brother called for someone else to check it out and the sewer was opened without any problems.

All I can say is don't trust Gillece, don't even call those people. That is a disgrace to treat people that way and they don't deserve anyone's businesss if that's the way they represent

Gas co shut off gas to fix leak in meter, furnace igniter died, and it was zero degrees out, so I was in a bad position. The furnace was thirty years old, I knew it needed replaced but I kept on putting it off.

Gillece manager/sales guy came out, put on a quick talk and had me purchasing a new furnace after quoting a ridiculous amount for a replacement igniter. The furnace price was high especially after finding out that they use Gillece-branded Goodman furnaces, which apparently have a history of being junk (maybe better now?). The sales guy ripped out the old furnace as soon as I signed for the financing. The service guys were alright and they seem to have done a pretty good job with the installation.

I did not like the pressure the sales guy applied. I even asked him why the price was so high and he just throw out some fancy words...blah, blah, blah...like I was an ***. Unfortunately, I wasn't in much of position to negotiate with myself. I figure any furnace company was going to screw me over just because of the position I was in.

I think I just took it worse from Gillece.

I wish I would have just got this done last summer when I could have done some research. Now I just pray that this furnace is not as bad as what I have read.