Reviews and Complaints
Gillece Services Reviews
Gillece - Drain Repair Review from Bellevue, Pennsylvania
Yes, called to get my outside drain unclog, was told that I was next on the board....
Got an called hours later an the tech can' t come until tomorrow between 8-12, what an emergency company...... hope it don't rain anymore tonight...... thanks Gillece....hope the tech enjoys the game tonight.......
Shower was dripping.
Replaced a few parts. Understandable: $65 for showing up, Not unreasonable: $100 for less than an hour labor.
UNBELIEVABLE: $397 for one part of a Moen 3 part set that lists for $49m at Lowes. The guy wanted to take the old part with him so as not to leave any "incriminating evidence". He did act rather sheepish when presenting the bill, (parts, not labor or show up cost warranted for a year) but was sure to get all signatures and claimed he didn't know how much the price of the part was until he went to fetch it.
But he did present me with a $25 cupon good for the next time I "Call Gillece".
Backed up drain in basement
Adam Carson tec(beware of this guy!!! Total crook scam artist!!)
So I called for a backed up floor drain in basement. Came out a day later after a fri night cancel. Snaked the drain and un clogged drain. Then came the sales pitch, while watching the camera, he said I had *** in pipe and tree roots that invaded the pipe. Told me basement had to be dug up and pipes replaced. 15,0000 to 20,000 and had to be done right away! I called another plumber who said he could pinpoint break in line and replace a 10 ft section for 1200.
He came out a few days later a put a camera down to pinpoint hole. And then told me that there was no hole in my pipes and besides a little build up( fat and soap---normal), that the pipes were actually in good shape. I told him that I visualized *** when he put the America down, he then told me that it common knowledge the gillece uses tapped DVD from other peoples problem pipes to convense you that your sewer is damaged. WTF! Are you kidding me? That is criminal!! How are they allowed to scam people like that? BBB has them as an *** rating. Went from 15,000 to 120o buck to I need nothing !
STAY AWAY FROM GILLECE!! If Adam Carson comes....call the police!!
Ex-HVAC service tech
I am a HVAC service tech that worked for the company several years ago. First off, I didn't want to apply to the company to begin with because I heard they had a bad rep but wasn't really sure what for.
I had applied online for a job but the application didn't review who the company was. Which honestly isn't that uncommon. I had been on unemployment for awhile and when they offered me the job I debated it for awhile but since they were offering a substantial amount I couldn't refuse. I later understood why they were offering so much to me.
First thing I noticed was that they focused heavily on sales. They honestly don't care if you fix anything as long as you are selling. The other so called technicians I worked with had little to no training in the field at all. One guy had never even went to trade school and he was totally lost.
Not only is that wrong to put hm in that situation but its dangerous. Not to mention illegal since he wasn't EPA certified to handle refrigerant. The only training the company offers (or mandates) is sales training. Everything that goes on in the office is extremely shady!
You cant Evan walk into the office they keep the building locked down like fort knox. I guess that's because now many people have been scammed by these crooks. Their prices are 3 and 4 times higher than anywhere I've ever worked. Oh did I mention several of the employees carry guns!!!!
I seen one office worker with a bullet proof vest in his office!!!!! No lie. No exaggeration. They know there is a problem, but as long as people are willing to call them they will continue to rip people off.
The problem is people get desperate when the AC stops working in the middle of summer and they think its the end of the world. Instead of waiting for a more reputable, ccompany, they call Gillece. Who normally isn't that busy. Anytime you plan on bringing a contractor into your home you need to do some research.
Now more and more people are, but the elderly don't. They still think that the majority of people are good and not crooks like Gillece! I didn't work on commission so I had no reason to pressure customers. And I often, after I would be asked to leave a customers house, because of the outrageous prices, would offer them my personal service to fix their problem.
I never stole anything from the company, I had my own materials they were not aware of. The company itself isn't breaking any laws. Their prices may be high, but as consumers you have to do your research. Nobody is holding a gun to your head.
I'm not defending them. But honestly as Americans we have become spoiled, and we think if the AC or Furnace quits its the end of the world. And when you rush to make a decision you might wind up paying too much.
But in their defense, once you've called everyone else and they can't come out for a week or two and Gillece can be there and fix your problem that day, your gonna have to pay for that convienence. Plain and simple.
Furnace tune-up, minimal service provided, high pressure sales for additional services
Had Gillece in to do a furnace tune-up. Asked specifically about fan noise. Technician looked over the furnace, did none of the service normally provided (cleaning of heat transfer surfaces, jets, fan blades, etc.). Tried to sell my wife $3,500 electrostatic cleaner, then a $700 filter, then finally talked her into a strap hanger on the exhaust pipe. Oh, the fan is OK, even though it rattles...
Complaint is that the work expected was not performed, the work that was done (at extra cost), was done sloppily, and, if my wife was not so tough, he might talk a softer person into spending thousands extra.
I think I need a more reputable service company.
Hired then fired in first hour after I introduced myself
I was hired for plumber apprentice job because I had no plumbing experience. Bought some tools, left my other job after two week notice...
After I introduced myself and learned some sales training I was trained on backing with a trailer for the other driving job I applied for there.... I was told I can go home from the warehouse, Then without knowing when to come back I called the scheduler and interviewer and he told me I lacked sales/communication skills. Which was not brought up at the interview. He said he would get back to me when I stated I did not know I was on a trial bases.
When he called back he said I would be on call and would use my car to travel the western pa area to the work sites to "gain my confidence".
So false advertising and bad interviewer. They only want high end sales and to deter what they call quick fixes because they have a lot of overhead from all the vans they have.
Beware of Gillece Plumbing!
My furnace stopped on a cold and bitter Sunday. I called Gillece because I have seen their commercials many time and they will do a service call on the weekend.
After he looked at my furnace, they wanted to charge me $1200 for a new motor for my furnace, taking advantage of the weekend and extremely cold weather. However he suggested a new furnace for $5500 and they would install it the same day (keep in mind my house is only 1200 sf)! I paid him the $95 service charge and sent him on him way. Next day I found a fair and honest HVAC company through a friend that charged me $400 total includes parts & labor for the exact same part.
Please be a smart consumer and beware of Gillece tactics. I hope a higher power deals with them.
Clean a drain for $99
Went to my elderly parents house and wanted to charge them $15,000 to replace 4 foot of pipe. Would not give a written estimate and was mad that we were there to keep him from doing a job that was just outrageous.
They had gotten to my parents the year before and got them for over $5,000. Be very careful. I have found this company to be less then honest.
Get an estimate by more then one company and do not let them intimate you. By the way a week later the pipe was snaked for free by a family member.
Gillece - Buyer Beware - they will charge obscene rates for their services.
My 27 year old son recently had a backed up sewer line in his 100 yr old house that caused waste to back up into a basement shower. This had happenend once before about 2 years ago and I was able to clear the line and it had been fine for 2 years.
Unfortunately, this time I was out of town and couldn't help him so he called Gillece. The first call, they came out and said they couldn't snake the line and offered to add a clean-out port on the vertical line from the upstairs bath for $800 to facilitate snaking the line. I had cleared the line before by water pressure, putting a hose in the shower drain with an attachment that made the water go forward. I advised that it was a good idea to have the port installed put $800 was too much.
After negotiating the price down to $500, he had it done. Less than 24 hours later, it backed up again. Gillece came back out and told him the problem was a break in the house line close to the house trap. They presented him with 3 options 1) replace all the waste lines in the entire house for $27,000 2) replace the waste lines in the basement for $13,000 or 3) do a spot repair for $9,500.
I advised him not to do it and to call other plumbers for estimates.
Unfortunately, after they knocked off $750 and told him he coul make payments of $117/month - he foolishly agreed. They ended up completing the work with about 22 hours of labor and $50 in parts - that's roughly $400/hr!
Had a clogged sewer line that cost $1742.00 to open
had a sewer backup. Have used Gillece come out before and the were able to open it for $99 their advertized commercial.
So I called them again. It was Fri the day after Thansgiving, I had family and grand-children everywhere and was in dire need. Was told that they would be there first thing, didnt get there to after none. Tech could not open line and did not use hardly any coils in the line.
Kept telling me to flush toilet, it just kept comung up all over my basemant. Was told he could not open it. waited for a supervisor who said that he would try and if it didnt open a special machine would have to be used for $1742. Once I agreed, he packed up his stuff and called for the machine, didnt even attempt to open it.
5 hours later machine comes and within 30 minutes the line was opened, all they did was blow high pressure water in the sewer. Used my electric and water. They left and said supervisor would be out next day early to run camera. When he was not there by 12 noon, I called and re-sheduled it for the followinf fri for I was leaving town and wanted to see the camera.
On the the way out of town, my wife called and said they showed up anyway and ran the camera. They said there was 2 breaks. My wife did not know what she was looking at, I wanted to be there, they did not arrive when they said 3 different times, used my water and electric and charged me $1742 for less then an hour. What a total rip, off this is almost criminal, I know I am in law enforcement.
They needed to wear masks.
They get people when their stuck and there is "***" all over the house. Believe me I am not done with this matter.
93 year old man over charged by 50%
I have had my routine seasonal servicing the last few years performed by Gillece Plumbing, Heating, Cooling & Electrical Inc. 412-279-****. I called them and asked them to look at my furnace the fan was making a noise. I called at 8:00 AM they had a technician at my home by 10:30 am.
After investigating the problem they told me that I needed an Inducer Motor Assembly Kit. At 12:45 pm they ordered the part and by 7:30 PM the work was done.
After doing all of the research on the price of the Inducer Motor Assembly Kit the highest price motor that I could find was $381.60 part # part # 32662*-762.
After researching emergency price (I did not ask for emergency installation) the highest price that I could find was $529.00 I was never told about same day service being an extra charge.
This should bring the total installed price to $910.60. I was initially charged $1500. After being questioned by my daughter via phone about the high price, the company refunded me $195. So I paid $1305 for this work.
I believe that Gillece Plumbing, Heating, Cooling & Electrical Inc. should refund me an additional $394.40 which would bring the total installed price to $910.60. From all of the research that was performed this is a reasonable price to expect.
I called the original installer of my furnace was told they would have done the job which was Airendos and they said they would have put in a new motor and given a 1 year warranty for $745.62
I am 93 years old and believe that I was discriminated against because of my age and that I was overcharged on the price of the materials was well as the labor.
Could Not Find Source of Carbon Minoxide
Gillece did the winter service check on my two year old furnace two weeks prior to the smell of carbon minoxide throughout the house. I called Gillece to find the source.
They determined that there was a crack in the heat exchanger. They red tagged the furnace, charged me $67 service fee, and quoted a price of $4,000 to fix it. YES $4000!!! I had asked if they checked the water heater and they said they had.
A friend came over a found the source..a dead squirrel in the flue of the water heater. DO NOT CALL GILLECE!
Contacted Gillece for a furnace tune up. First off the lady that answered tried to tell us that it would be $89.00, when we told her that their website stated that a tune up was $19.95, she said oh yea just tell the technician.
So after waiting around for almost 4 hours on a tech and not hearing from anyone, we call the company to find out what is going on. Same lady says we are busy and are going to have to reschedule the appointment, we ask when someone was going to call and let us know, she said we usually start calling around 6:30 it was already 7:00, so we rescheduled for the next day. Needless to say the same thing happened again, no show, no call.
Bottom line is they were not making any money off of us, so we were not a consideration. The customer service SUCKS with this company and I wouldn't recommend them to anyone.
JOIN THE ANTI-GILLECE GROUP ON FACEBOOK
THERE IS A GROUP ON FACEBOOK ALL ARE WELCOME TO JOIN WHO FEEL THEY HAVE BEEN WRONGED BY THIS COMPANY OR KNOW SOMEBODY WHO HAS. YOU CAN SHARE YOUR STORIES OR CREATE AN EVENT SUCH AS A PROTEST OR SHARE GILLECE NEWS. ALL ARE WELCOME TO JOIN AND DISCUSS AND MAYBE WE CAN ALL FORM TOGETHER FOR A CLASS ACTION LAWSUIT THIS GROUP WOULD BE A GREAT PLACE TO START
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Rip off senior citizens
My 75 year old mother had plumbing problem. Gillece came there, made a lame attempt to fix, and told her she needed to spend $12,000 to excavate basement floor.
We called another plumber who fixed the problem in 30 minutes for $125.
I think this customer takes advantage of senior citizens.
Their pricing is OUTRAGEOUS. I called several other plumbers - others wanted $500 for water jetting the pipes - Gillece wanted 4x, almost $2,0000.
Other plumbers said the excavating would not be required - and if it did, would surely cost less than $5,000. Again, Gillece was 2 1/2 times that at $12,000.
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