Gillece Services
Reviews and Complaints
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Verified ReviewerCould Not Find Source of Carbon Minoxide
Gillece did the winter service check on my two year old furnace two weeks prior to the smell of carbon minoxide throughout the house. I called Gillece to find the source.
They determined that there was a crack in the heat exchanger. They red tagged the furnace, charged me $67 service fee, and quoted a price of $4,000 to fix it. YES $4000!!! I had asked if they checked the water heater and they said they had.
A friend came over a found the source..a dead squirrel in the flue of the water heater. DO NOT CALL GILLECE!
Shady Business
Contacted Gillece for a furnace tune up. First off the lady that answered tried to tell us that it would be $89.00, when we told her that their website stated that a tune up was $19.95, she said oh yea just tell the technician.
So after waiting around for almost 4 hours on a tech and not hearing from anyone, we call the company to find out what is going on. Same lady says we are busy and are going to have to reschedule the appointment, we ask when someone was going to call and let us know, she said we usually start calling around 6:30 it was already 7:00, so we rescheduled for the next day. Needless to say the same thing happened again, no show, no call.
Bottom line is they were not making any money off of us, so we were not a consideration. The customer service SUCKS with this company and I wouldn't recommend them to anyone.
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Rip off senior citizens
My 75 year old mother had plumbing problem. Gillece came there, made a lame attempt to fix, and told her she needed to spend $12,000 to excavate basement floor.
We called another plumber who fixed the problem in 30 minutes for $125.
I think this customer takes advantage of senior citizens.
Their pricing is OUTRAGEOUS. I called several other plumbers - others wanted $500 for water jetting the pipes - Gillece wanted 4x, almost $2,0000.
Other plumbers said the excavating would not be required - and if it did, would surely cost less than $5,000. Again, Gillece was 2 1/2 times that at $12,000.
Outrageous a/c repair quote
Gillece service man quotes $2495.65 to replace contactor & capacitor. Material cost is under $100.
Labor 1 hour. Quote was unreasonable to say the least. Unethical & unscrupulous! !
! 100 words is quite a bit and I really did not have any more to say but I am supposed to enter at least 100 words and I was done with unscrupulous, although if I have to use 100 words minimum then I guess I will. Ugh only 63.
OK. I was upset with Gillece for giving us such an unreasonable service quote but now I'm upset that I have to type in many more words just to submit this complaint.
Incompetent workers and outragous pricing
I had some plumbing work done and after 1200 dollars for a job that should have cost 700 dollars my problem was fixed on 10/06/2012 sounds great right? until 07/17/2013 when i no longer had water pressure so I got out the written guarantee that said 12 months parts and labor.
when I called for repair first i was told that there was a service charge(is this not labor cost?) they tell me someone is on the way and then 1 hour and 45 minutes later i call them and they tell me soon. He shows up looks at the pipe says oh yeah no problem with that but i can do a whole different job for only 700 dollars more. Meantime I had 3 people from the water company tell me that this part is the problem.
No one cared no one fixed it i requested to speak to someone in charge and was never heard i e mailed with no response Moral of the story? NEVER CALL GILESE OR EVER LET THEM DO ANY WORK IN YOUR HOME!!
Total Scam
Called gillece when we found that the heater downstairs was not running. the guy told me it would take $1800 to replace the heater fan and a part that sits behind it but even that would be a temp fix and in all probability need the heater replaced.
after thinking some asked the guy to go ahead and just when he was about to start, some bulb in my head went off and checked the reviews online which were horrible. so asked the guy to not ahead with it and would get a second opinion. the guy seemed to agree and actually gave me the # of a company he worked in the past and would receommend as they would do the work for lot less. called them...they estimated $232 ( parts and labor ) but told me they could not do the work until the next day.
my husband got the part in the meantime and did the work himself...part was $100...so the estimate of 232 seemed reasonable to me. but GILLECE gave me a total scam estimate
Gillece is the biggest scam company around
Gillece charged an 86 year old woman $600.00 to spend 10 minutes in her house flipping on the main breaker. that amounts to $3600.00 per hour.
The technician states on the receipt that he did a full diagnostic of the electrical service including the outside disconnect. tightened all the lugs in the panel and turned on the main breaker to restore power to the 1 bedroom trailer. It's amazing how much he was able to accomplish in 10 minutes. This is an 86 year old woman on a fixed income.
A classic case of taking advantage of our elderly citizens. RIP OFF!!!!!!
Gillece still ripping off consumers
15' total length of plastic drain pipe to one sink, a tub, and a toilet.7 hrs. and $7000.00. Seriously, when will an attorney step up to the plate and help those who are continually taken advantage of by this vulture of a company.
Tearing up somebody's home and not cleaning it up when you leave is very unprofessional. If it wasn't enough that Gillece's costs FAR exceed those of any competitor, they leave a house an elderly couple who prides themselves on the cleanliness of, with more hours cleaning needed than those of the "service" Gillece provided. For $7000 The Vultures made enough profit to send a professional cleaning company in to do the WHOLE house.
Un*******believable that this continues without any adds from the legal community offering assistance. After all they seem to offer assistance for anything else. How long will the Gillecing...........er.........fleecing be allowed to continue?
Ripped me off
Had a tech out cost me 95 dollars for the tech to tell me i need a new furnace and a/c unit. Guess how much they wanted 14,500.
Hahahahah I almost died. Called another company next day a/c was fixed under 300 dollars. I couldn't believe what they tried to do. Got me for 95 guess its better than 14,500.
Nuts. This company needs shut down. Class action suit sign me up. Please someone stop this company from ripping people off.
How are they still in business.
Tom Gillece I bet you have trouble sleeping at night. Your a no good pig.
Customer Service
Needed an air conditioner repaired. Got suspicious when they keep insisting the "Homeowner" was present.
I traveled 2 hour to be at this property only to have them cancel at 9:15 PM. The customer service person said I could have my son's girlfriend there the next day. I had indicated that I would be 1 hour away and could head to the property when a service tech would arrive. The "customer service" person figured out my son's girlfriend was there and rerouted the service tech.
I contacted the most rudest person who spouted "company policy" that the home owner has to be there. I left my job and instructed the girl to reroute the service tech. She said I would have to now wait till that service tech completed the job. My wife and I got very upset with this women and we let her know our displeasure.
HERE IS THE GOOD PART!!!! She let me drive over 1 hour from Weirton WV and wait almost 3 hours before she called and " said they didn't want to do business with us" I wouldn't ever do business with this company. We contacted multiple companies that were available in a day or two. Actually we contacted Boehmer Heating and cooling.
They routed a service tech within 1 hour.
Job got completed.
I regret not looking for customer complaints before calling this company. STAY AWAY they might be large has new high profile vans but not very responsible people.
Treat customers badly, never on time
I originally scheduled to have them come to my home on Monday. I waited four hours till finally calling back.
They said they were running a little behind and to wait till 8pm. Another four hours later I called back and they tell me they can't make it. So I ask if they can come out in the morning before I leave for work at 12pm.They agree with confidence and said don't worry. We will put a note to have you done by 11 so you can have an hour to get to work on time.
So the next morning I wake at 7am waiting for them to come by as scheduled. I wait till 10 am in the morning! I finally call them and ask where are you? Your man surely has to be close by now?
They said no he will be there at. 1 pm. I tell them no this is not what we agreed on last night. She blew me off with a chuckle and said she doesn't know what I am talking about.
And that I didn't call them to schedule. Unbelievable I said. And I hung up knowing I am never going to do business with this place again.
Highly unorganized and very rude. By far the worst service I have ever witnessed.
$19.95 Safety Check Gillece Scam
Edit -- not sure why it says $19 oil change at the top
My story goes back a few months ago when my fiance called gillece for their so called “$19.95 furnace check”. We live in a condo community and it is required that we have our Ac and furnace checked yearly and we have never once had an issue.
Our systems have always run flawlessly. We normally had a guy who would come and check our system and do basic maintenance each year but unfortunately he passed away. Filter changes, basic things. My fiance saw Gillece’s $19.95 “special” for a furnace check and decided to call them and get it out of the way before we decided on a new service company since the deadline was nearing.
BIG mistake! I was unfortunately out of town for the week that they came to do the check. Wish I wasn’t....
They came to our condo and did their little check and told her our furnace was riddled with problems. It was emitting dangerous levels, this was broken, that was broken, the whole deal.
She couldn’t believe it, our furnace was less than four years old and was always maintained. She asked the service man why our detectors never went off since it was emitting so much CO and the guy simply told her “i don’t know”. He tallied up the bill - $2645.67 worth of repairs! That was almost as much as our furnace cost when it was installed.
When she asked for a breakdown of the bill he told her they couldn’t do that...what!!!! Never in my life have I encountered a business that will not show a breakdown of the bill. Luckily she said no and kicked him out, and ended up calling another company, Sauer Bros, who said all we needed was a new filter which cost around $35, about $65 total when you add their travel fee, oh and by the way they also did a check on my furnace and it passed with flying colors. When people say this company is nothing but a bunch of ripoffs, they aren’t kidding.
Stay far away. I am extremely disappointed. Also to add when I called Gillece’s customer service so they could explain themselves to me I was basically given some generic bs response and ignored, told someone would call me back and I never heard from them again. Now I hear they’re suing people for writing bad reviews.
This company just keeps proving themselves to be worse and worse. I had to pay 20 dollars to find out about them the hard way but reading other reviews I consider myself lucky that i only had to pay that much. By the way, they refused to refund the $20.
And if Tom Gillece would like to know who I am so he can sue me also, I’d gladly mail him my picture with my full biography. ***!
Paid 8X what is normally charged
On Memorial Day weekend, I called to have a drain unclogged. After a bit, the fellow told me I needed the line replaced.
He charged 2449. It took two hours. I was devastated. I later found out, a reputable plumber would have charged $300.
No itemized bill plus he did not do what he wrote down. No going thru the statement. I was very ***, I should have known better. I am a senior citizen (63) beware of them and a plumber named Gerry T.
He never showed me that the line was plugged, he mysteriously took the line. He did not put in a vent line, which he said he did, but he had no reason to do so. The scary thing was he took time to bill my credit card, called someone inside my house, then went into his van and just sat there for 20 minutes. Its almost like he was pondering, do I rip this guy off or not??
He chose to do so.
Good tidings to him, just be advised that this type of person and behavior is what you get from this place. STAY AWAY
99.00 drain clean?
My drain from the bath tub was backed up so I called Gillece because they advertised a 99.00 rate to clear a clogged drain.I already had the drain apart and my hand held snake would not clear it,so all they had to do was run power snake down it which took maybe 15 minutes..they charged me over 300.00 and gave me all these liabilty reasons (they might break pipe),etc..I guess the 99.00 rate is if they do not have to do anything,must be a service call charge?.Will never use them again,huge ripoff and nothing you can do about it.
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*** happens
You guys are a *** joke. Karma is a ***. Stay away from these scam artists.
At Gillece, customer satisfaction is at the core of our business. We have a strict Service Quality Investigation Procedure in place - when a customer contacts us with a formal complaint we go through several steps to investigate, identify problems and rectify the situation. On any call regarding carbon monoxide, it is our policy to get there as quickly as possible and, first, check the furnace system.
To insure quality, every Gillece technician on every call is mandated to video tape and voice record the inspections. After review of the service call information, here is what we found. As recorded by the technician, he turned off the water heater to isolate the furnace running. He used a CO monitor, again with only the furnace running, for 15 minutes. At this time, he verbally said that he did not know where specifically in the furnace the CO was coming from, but that the monitor reading could result in a dangerous situation, which prompted him to turn off the furnace and redtag it.
At this time, the customer was informed that the furance was still under manufacturer warranty, to contact them directly and that Gillece would assist in getting the problem fully resolved. Gillece provides all customers with repair and replace options. Taking advantage of the manufacturer warranty was most cost effective solution for this particular customer's situation.
Gillece technicians are fully trained and licensed professionals. Your safety is important to us. We take pride in providing the highest quality service at each and every customer touch point with our company. We look forward to working with the customer to resolve any other issues.
why are you discussing personal customer info on the web?
In response to the comment from Gillece. I SPOKE to the technician on the phone when this was happening.
I am the home owner and was in North Carolina at the time. He told me, and this may not have been on your recording, that there was a CRACK IN THE HEAT EXCHANGER!!!! The part was under warranty because HE HAD CALLED TRANE and that is what they told him. BUT...
The labor cost from Gillece to replace the part would be $4000. IN YOUR RESPONSE,"Taking advantage of the manufacturer warranty was most cost effective solution for this particular customer's situation." Did you not READ that the problem was a dead squirrel in the vent of the water heater???? Now can you imagine if I would have paid the $4000 and the dead squirrel was still in the water heater vent! Talk about a law suit.
I have spoken to my attorney about this issue and he laughed. He said, "I have taken on four law suits against this company and won everyone." Now what does that tell you.
They are a company that will go to any lengths to walk out of your house, finding some kind of problem. DO NOT DEAL WITH GILLECE.
More *** from Gillece trolls. $4000 to replace just for LABOR?
Oh, I'm sorry, I didn't read the cost effective part which included lunch breaks, cell phone calls, travel, more lunch, finding tools, finding the right tools, checking watches for time charged, calling Gillece offices for advice, going back to the shop, wondering why they had to go back to the shop, going back to the work site, looking through manuals, learning how to read..little things like that which add up to $4000.
Was this to include burial of the squirrel??? Trolls.....