Brittiny Lma

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Could Not Find Source of Carbon Minoxide

Gillece did the winter service check on my two year old furnace two weeks prior to the smell of carbon minoxide throughout the house. I called Gillece to find the source.

They determined that there was a crack in the heat exchanger. They red tagged the furnace, charged me $67 service fee, and quoted a price of $4,000 to fix it. YES $4000!!! I had asked if they checked the water heater and they said they had.

A friend came over a found the source..a dead squirrel in the flue of the water heater. DO NOT CALL GILLECE!

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide a first-rate customer experience, so we greatly appreciate your comments. Our company was built on trust, ambition, and compassion. We have been serving homeowners in the Pittsburgh area for over 30 years. All of our Plumbers, HVAC Service Technicians and Electricians have years of experience in the industry and are up to date with the newest trends and technology. In addition to being technically proficient, they are also trained in customer service skills so they can successfully communicate with you about what service is best for you and your family. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, to have your issue listened to and be provided with quality service.
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6 comments
Guest

*** happens

Guest

You guys are a *** joke. Karma is a ***. Stay away from these scam artists.

Gillece S

At Gillece, customer satisfaction is at the core of our business. We have a strict Service Quality Investigation Procedure in place - when a customer contacts us with a formal complaint we go through several steps to investigate, identify problems and rectify the situation. On any call regarding carbon monoxide, it is our policy to get there as quickly as possible and, first, check the furnace system.

To insure quality, every Gillece technician on every call is mandated to video tape and voice record the inspections. After review of the service call information, here is what we found. As recorded by the technician, he turned off the water heater to isolate the furnace running. He used a CO monitor, again with only the furnace running, for 15 minutes. At this time, he verbally said that he did not know where specifically in the furnace the CO was coming from, but that the monitor reading could result in a dangerous situation, which prompted him to turn off the furnace and redtag it.

At this time, the customer was informed that the furance was still under manufacturer warranty, to contact them directly and that Gillece would assist in getting the problem fully resolved. Gillece provides all customers with repair and replace options. Taking advantage of the manufacturer warranty was most cost effective solution for this particular customer's situation.

Gillece technicians are fully trained and licensed professionals. Your safety is important to us. We take pride in providing the highest quality service at each and every customer touch point with our company. We look forward to working with the customer to resolve any other issues.

Guest
reply icon Replying to comment of Gillece S

why are you discussing personal customer info on the web?

Guest
reply icon Replying to comment of Gillece S

In response to the comment from Gillece. I SPOKE to the technician on the phone when this was happening.

I am the home owner and was in North Carolina at the time. He told me, and this may not have been on your recording, that there was a CRACK IN THE HEAT EXCHANGER!!!! The part was under warranty because HE HAD CALLED TRANE and that is what they told him. BUT...

The labor cost from Gillece to replace the part would be $4000. IN YOUR RESPONSE,"Taking advantage of the manufacturer warranty was most cost effective solution for this particular customer's situation." Did you not READ that the problem was a dead squirrel in the vent of the water heater???? Now can you imagine if I would have paid the $4000 and the dead squirrel was still in the water heater vent! Talk about a law suit.

I have spoken to my attorney about this issue and he laughed. He said, "I have taken on four law suits against this company and won everyone." Now what does that tell you.

They are a company that will go to any lengths to walk out of your house, finding some kind of problem. DO NOT DEAL WITH GILLECE.

Guest
reply icon Replying to comment of Guest-747203

More *** from Gillece trolls. $4000 to replace just for LABOR?

Oh, I'm sorry, I didn't read the cost effective part which included lunch breaks, cell phone calls, travel, more lunch, finding tools, finding the right tools, checking watches for time charged, calling Gillece offices for advice, going back to the shop, wondering why they had to go back to the shop, going back to the work site, looking through manuals, learning how to read..little things like that which add up to $4000.

Was this to include burial of the squirrel??? Trolls.....

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Anonymous

Shady Business

Contacted Gillece for a furnace tune up. First off the lady that answered tried to tell us that it would be $89.00, when we told her that their website stated that a tune up was $19.95, she said oh yea just tell the technician.

So after waiting around for almost 4 hours on a tech and not hearing from anyone, we call the company to find out what is going on. Same lady says we are busy and are going to have to reschedule the appointment, we ask when someone was going to call and let us know, she said we usually start calling around 6:30 it was already 7:00, so we rescheduled for the next day. Needless to say the same thing happened again, no show, no call.

Bottom line is they were not making any money off of us, so we were not a consideration. The customer service SUCKS with this company and I wouldn't recommend them to anyone.

Gillece Services Reply:
Gillece thanks you for your comments. We appreciate all feedback because we want you to have an outstanding experience and will do what it takes to continue to improve in the future. Since you posted your comments anonymously, it makes it difficult for us to determine if you are a real customer. In order to have your issue listened to first hand and be provided with timely, quality service, we want you to contact the Gillece Customer Service team which was ranked #1 in the industry. Call us at 412-831-6199.
When it comes to your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, Gillece has been helping homeowners in the Pittsburgh area for more than 30 years! Our customer service specialists and technicians are some of the best in the business and we expect outstanding service from them to make sure that your experience is a positive one. To accommodate our customers, we provide flexible scheduling offering evening, weekend, and holiday service at no additional charge as well as offering a same day service guarantee with up-front, no-hassle prices.
All of our technicians undergo drug tests and background checks so you feel comfortable with whom you are letting into your home. Our fully-stocked service trucks come equip with all available parts, Gillece Service Technicians are able to get to work right away and get the job done quickly. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Anonymous

JOIN THE ANTI-GILLECE GROUP ON FACEBOOK

THERE IS A GROUP ON FACEBOOK ALL ARE WELCOME TO JOIN WHO FEEL THEY HAVE BEEN WRONGED BY THIS COMPANY OR KNOW SOMEBODY WHO HAS. YOU CAN SHARE YOUR STORIES OR CREATE AN EVENT SUCH AS A PROTEST OR SHARE GILLECE NEWS. ALL ARE WELCOME TO JOIN AND DISCUSS AND MAYBE WE CAN ALL FORM TOGETHER FOR A CLASS ACTION LAWSUIT THIS GROUP WOULD BE A GREAT PLACE TO START

JOIN THE ANTI-GILLECE GROUP ON FACEBOOK https://www.facebook.com/pages/Do-NOT-call-Gillece/226228****68963

OR SEARCH FOR "DO NOT CALL GILLECE" ON FACEBOOK AND JOIN TODAY AND GET THE WORD OUT ABOUT THIS STAIN ON PITTSBURGH

Gillece Services Reply:
Thank you for comments. Gillece appreciates all feedback as we want to provide the best possible customer experience. You posted your comments anonymously, which makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team which was ranked #1 in the industry so we can listen to your issue first hand and provide you with timely, quality service. Call 412-831-6199.
When it comes to your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, Gillece is here to help. We have been helping homeowners in the Pittsburgh area for more than 30 years! We expect and accept nothing less than top-notch assistance from our technicians and customer service specialists to make sure that your experience is a positive one. We provide service with flexible scheduling offering evening, weekend, and holiday service at no additional charge. We even offer a same day service guarantee with up-front, no-hassle prices!
Our technicians all undergo background checks and drug tests so you can be sure to be comfortable with who you are letting into your home. Gillece Service Technicians are able to get to work right away and get the job done quickly because our vans are fully-stocked service trucks with all available parts. The only 24/7 home services company in Western PA. Call Gillece at 412-831-6199.
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Loss:
$1
2 comments
Guest

I can't find this group?

Guest

I have a duplex and had both basements with sewarage overflow. Gillece gave me a extimate of $549 to fix the problem.

Then he told me that there were rocks in the sewer without trying to snake any of the sewers in both units. The plumber tried to charge me the $549 without fixing the problem. Will never refer anyone to this company or use them.

I had my regular plumber come next day and fix the problem in 15 minutes.

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Anonymous
map-marker Philadelphia, Pennsylvania

Rip off senior citizens

My 75 year old mother had plumbing problem. Gillece came there, made a lame attempt to fix, and told her she needed to spend $12,000 to excavate basement floor.

We called another plumber who fixed the problem in 30 minutes for $125.

I think this customer takes advantage of senior citizens.

Their pricing is OUTRAGEOUS. I called several other plumbers - others wanted $500 for water jetting the pipes - Gillece wanted 4x, almost $2,0000.

Other plumbers said the excavating would not be required - and if it did, would surely cost less than $5,000. Again, Gillece was 2 1/2 times that at $12,000.

Gillece Services Reply:
Gillece appreciates your feedback as we want to provide first-rate customer experience. We want to listen to your issue first hand and provide you with timely, quality service, but since you posted your comments anonymously, it makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on your problem or answer any questions you might have. Please call us at 412-831-6199.
Serving homeowners in the Pittsburgh area for over 30 years, Gillece is your one stop spot for your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. Our technicians and customer service specialists are the best in the business and we expect and accept nothing less than superior assistance from them. Our customers come first. That’s why we provide flexible scheduling offering evening, weekend, and holiday service at no additional cost. We also offer a same day service guarantee with up-front, no-hassle prices. We want your experience to be a positive one.
We have all of the Gillece Service Technicians undergo background checks and drug tests so you can be sure to be comfortable in your home during the time of service. Our fully-stocked service trucks have all available parts so the technicians are able to get the job done quickly and effectively. Gillece is the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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1 comment
Guest

JOIN THE ANTI-GILLECE GROUP ON FACEBOOK https://www.facebook.com/pages/Do-NOT-call-Gillece/226228****68963

Anonymous
map-marker Pittsburgh, Pennsylvania

Outrageous a/c repair quote

Gillece service man quotes $2495.65 to replace contactor & capacitor. Material cost is under $100.

Labor 1 hour. Quote was unreasonable to say the least. Unethical & unscrupulous! !

! 100 words is quite a bit and I really did not have any more to say but I am supposed to enter at least 100 words and I was done with unscrupulous, although if I have to use 100 words minimum then I guess I will. Ugh only 63.

OK. I was upset with Gillece for giving us such an unreasonable service quote but now I'm upset that I have to type in many more words just to submit this complaint.

Gillece Services Reply:
We appreciate your feedback. Gillece wants to make sure that you have the finest possible customer experience with us. Although your comments were posted anonymously, which makes it difficult for us to determine if you are a real customer, we want to handle your issue and provide you with effective and efficient service. Please contact the industry ranked #1 customer service team at 412-831-6199.
Gillece is proudly the only 24/7 home services company in Western PA. We have been assisting homeowners with their Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, for over 30 years. In order to serve our customer’s busy schedules, our services offer flexible scheduling offering evening, weekend, and holiday service at no additional charge to you. We even offer up-front, no-hassle prices with a same day service guarantee!
Gillece Service Technicians have fully-stocked service trucks with all available parts so they are able to get the job done quickly. You can be comfortable with who you let into your home, because all of our technicians undergo background checks and drug tests. Our first-class technicians and customer service specialists work hard to make sure your experience is a positive one. Call Gillece today at 412-831-6199.
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Loss:
$95
2 comments
Guest

JOIN THE ANTI-GILLECE GROUP ON FACEBOOK https://www.facebook.com/pages/Do-NOT-call-Gillece/226228****68963

Guest

I know for a fact the capacitors are under $3.00. They are unbelievable...I was charged over $400....NEVER Again.

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Anonymous
map-marker Pittsburgh, Pennsylvania

Incompetent workers and outragous pricing

I had some plumbing work done and after 1200 dollars for a job that should have cost 700 dollars my problem was fixed on 10/06/2012 sounds great right? until 07/17/2013 when i no longer had water pressure so I got out the written guarantee that said 12 months parts and labor.

when I called for repair first i was told that there was a service charge(is this not labor cost?) they tell me someone is on the way and then 1 hour and 45 minutes later i call them and they tell me soon. He shows up looks at the pipe says oh yeah no problem with that but i can do a whole different job for only 700 dollars more. Meantime I had 3 people from the water company tell me that this part is the problem.

No one cared no one fixed it i requested to speak to someone in charge and was never heard i e mailed with no response Moral of the story? NEVER CALL GILESE OR EVER LET THEM DO ANY WORK IN YOUR HOME!!

Gillece Services Reply:
Thank you so much for your comments. We want you the customer to have the best experience at Gillece and strongly appreciate your feedback. It makes it challenging for us to determine whether you are a real customer because you posted your comments anonymously. Please take advantage of us having the #1 ranked customer service team in the industry by giving us a call at 412-831-6199. We want to listen to your issue first hand in order to provide you with timely, quality service.
Gillece is your one stop spot for your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. For over 30 years, we have been helping homeowners in the Pittsburgh area! We want to make sure that your experience is a positive one, so we expect and accept nothing less than top-notch assistance from our technicians and customer service specialists. We are proud of the fact that we provide service with flexible scheduling offering evening, weekend, and holiday service at no additional charge. We even offer a same day service guarantee with up-front, no-hassle prices!
You will be comfortable with who you are letting into your home, because all of our technicians undergo background checks and drug tests. Gillece Service Technicians are able to get to work right away at your home because our vans are fully-stocked with all available parts so they can get the job done quickly. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Loss:
$500
Anonymous
map-marker Irwin, Pennsylvania

Total Scam

Called gillece when we found that the heater downstairs was not running. the guy told me it would take $1800 to replace the heater fan and a part that sits behind it but even that would be a temp fix and in all probability need the heater replaced.

after thinking some asked the guy to go ahead and just when he was about to start, some bulb in my head went off and checked the reviews online which were horrible. so asked the guy to not ahead with it and would get a second opinion. the guy seemed to agree and actually gave me the # of a company he worked in the past and would receommend as they would do the work for lot less. called them...they estimated $232 ( parts and labor ) but told me they could not do the work until the next day.

my husband got the part in the meantime and did the work himself...part was $100...so the estimate of 232 seemed reasonable to me. but GILLECE gave me a total scam estimate

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. We want to provide you with quality service, but since you posted your comments anonymously, it is challenging for us to determine if you are a real customer. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so we can listen to your issue and make improvements for the future. Please call us at 412-831-6199.
Gillece is here to help when it comes to your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. We have proudly been helping homeowners in the Pittsburgh area for over 30 years. We want to make sure your experience is a positive one, so we expect and accept nothing less than first-class treatment and assistance from our technicians and customer service specialists. We proudly serve our busy customers by providing flexible scheduling offering evening, weekend, and holiday service at no additional charge. In addition, we offer a same day service guarantee with up-front, no-hassle prices!
Gillece Service Technicians’ trucks are fully-stocked with all available parts so they are able to get to work right away and finish the job quickly. All of our technicians undergo background checks and drug tests, so you will be comfortable with whom you are letting into your home. Gillece is the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Loss:
$3000
1 comment
Guest

You should have called your husband in the first place lady.

You want service from people you need to pay for it.

Like the saying goes, gas cash or ***, no one rides for free. Your husband gets ***, so you rode for free. It don't work like that in the real world, yooz need to pay the man if you want things done around your house.

Anonymous
map-marker Delmont, Pennsylvania

Gillece is the biggest scam company around

Gillece charged an 86 year old woman $600.00 to spend 10 minutes in her house flipping on the main breaker. that amounts to $3600.00 per hour.

The technician states on the receipt that he did a full diagnostic of the electrical service including the outside disconnect. tightened all the lugs in the panel and turned on the main breaker to restore power to the 1 bedroom trailer. It's amazing how much he was able to accomplish in 10 minutes. This is an 86 year old woman on a fixed income.

A classic case of taking advantage of our elderly citizens. RIP OFF!!!!!!

Gillece Services Reply:
Gillece thanks you for your comments. We appreciate all feedback because we want you to have an outstanding experience and will do what it takes to continue to improve in the future. Since you posted your comments anonymously, it makes it difficult for us to determine if you are a real customer. In order to have your issue listened to first hand and be provided with timely, quality service, we want you to contact the Gillece Customer Service team which was ranked #1 in the industry. Call us at 412-831-6199.
When it comes to your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, Gillece has been helping homeowners in the Pittsburgh area for more than 30 years! Our customer service specialists and technicians are some of the best in the business and we expect outstanding service from them to make sure that your experience is a positive one. To accommodate our customers, we provide flexible scheduling offering evening, weekend, and holiday service at no additional charge as well as offering a same day service guarantee with up-front, no-hassle prices.
All of our technicians undergo drug tests and background checks so you feel comfortable with whom you are letting into your home. Our fully-stocked service trucks come equip with all available parts, Gillece Service Technicians are able to get to work right away and get the job done quickly. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Loss:
$600
4 comments
Guest

I would have let her sit in the dark. Like the soup notzy on Seinfield! NO SOUP FOR YOU!

Guest

In Pittsburgh, there is another company that engages in the same behavior that has been reported by victims of Gillece. I would definitely send your complaints and evidence about Gillece to the Attorney General, the BBB, the FTC, and Paul Van Osdol at WTAE; however, I would also recommend doing the same for victims of Mr.

Rooter of Pittsburgh. Even with evidence of breach of contract and of poor workmanship and Mr. Rooter of Pittsburgh has ignored my Mother's and my requests for them to make it right. Mr.

Rooter of Pittsburgh and Gillece sound like the same company with regards to their behavior.

The way these companies treat consumers, taking advantage of them, isn't right.

Guest

Complain to the BBB and Attorney General's office the Attorney General is doing an investiagtion on them you can also call channel 4 WTAE and speak to Paul Van Osdol about what happened to you. If anyone reading this feels as though they were taken advantage of by Gillece be sure to do all of the above. WTAE's phone number is 412-244-**** and be sure to ask for or leave a message for Paul Van Osdol.

Guest

Highway Robbery! That's Terrible!

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Anonymous
map-marker Pittsburgh, Pennsylvania

Gillece still ripping off consumers

15' total length of plastic drain pipe to one sink, a tub, and a toilet.7 hrs. and $7000.00. Seriously, when will an attorney step up to the plate and help those who are continually taken advantage of by this vulture of a company.

Tearing up somebody's home and not cleaning it up when you leave is very unprofessional. If it wasn't enough that Gillece's costs FAR exceed those of any competitor, they leave a house an elderly couple who prides themselves on the cleanliness of, with more hours cleaning needed than those of the "service" Gillece provided. For $7000 The Vultures made enough profit to send a professional cleaning company in to do the WHOLE house.

Un*******believable that this continues without any adds from the legal community offering assistance. After all they seem to offer assistance for anything else. How long will the Gillecing...........er.........fleecing be allowed to continue?

Gillece Services Reply:
Thank you for your comments. At Gillece, we want to give you the finest customer experience possible. You commented anonymously, which makes it difficult to determine if you are a real customer. We want your issues to be listened to first hand so you can be provided with prompt and effective service. The Gillece Customer Service team is ranked #1 in the industry. Please give us a call at 412-831-6199.
Gillece has been serving the Pittsburgh area for over 30 years and is here to help with your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. We expect and accept nothing less than top-notch help from our technicians and customer service specialists. In order to make sure that your experience is a positive one, we cater to customer’s needs by providing evening, weekend, and holiday service at no additional charge. We proudly offer a same day service guarantee with up-front, no-hassle prices!
Gillece Service Technicians get work done quickly yet effectively thanks to our fully-stocked service trucks that have all available parts. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Loss:
$5400
4 comments
Guest

As another business owner checking on competition I am amazed at people who complain about price knowing they were given an upfront price to fix the problem and had the option to get other prices, these guys do charge a mint but you can only be mad at yourself

Guest

Attorneys are the BIGGEST CROOKS

Guest

I have read many reviews, do you people all live in caves. Gillece has been scaming people for years, and they still seem to find people to rip off.

All of these customers called them, really who is to blame?

Guest

For those interested in filing a class action lawsuit I would suggest speaking to a few attorneys in the area specializing in class actions. i strongly believe that a class action is LONG OVERDUE

www.peircelaw.com/Class-Action/

lawyers.findlaw.com/lawyer/firm/class-actions-plaintiff/pittsburgh/pennsylvania

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Anonymous
map-marker Pittsburgh, Pennsylvania

Ripped me off

Had a tech out cost me 95 dollars for the tech to tell me i need a new furnace and a/c unit. Guess how much they wanted 14,500.

Hahahahah I almost died. Called another company next day a/c was fixed under 300 dollars. I couldn't believe what they tried to do. Got me for 95 guess its better than 14,500.

Nuts. This company needs shut down. Class action suit sign me up. Please someone stop this company from ripping people off.

How are they still in business.

Tom Gillece I bet you have trouble sleeping at night. Your a no good pig.

Gillece Services Reply:
Thank you for comments. Gillece appreciates all feedback as we want to provide the best possible customer experience. You posted your comments anonymously, which makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team which was ranked #1 in the industry so we can listen to your issue first hand and provide you with timely, quality service. Call 412-831-6199.
When it comes to your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, Gillece is here to help. We have been helping homeowners in the Pittsburgh area for more than 30 years! We expect and accept nothing less than top-notch assistance from our technicians and customer service specialists to make sure that your experience is a positive one. We provide service with flexible scheduling offering evening, weekend, and holiday service at no additional charge. We even offer a same day service guarantee with up-front, no-hassle prices!
Our technicians all undergo background checks and drug tests so you can be sure to be comfortable with who you are letting into your home. Gillece Service Technicians are able to get to work right away and get the job done quickly because our vans are fully-stocked service trucks with all available parts. The only 24/7 home services company in Western PA. Call Gillece at 412-831-6199.
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Anonymous
map-marker Youngstown, Ohio

Customer Service

Needed an air conditioner repaired. Got suspicious when they keep insisting the "Homeowner" was present.

I traveled 2 hour to be at this property only to have them cancel at 9:15 PM. The customer service person said I could have my son's girlfriend there the next day. I had indicated that I would be 1 hour away and could head to the property when a service tech would arrive. The "customer service" person figured out my son's girlfriend was there and rerouted the service tech.

I contacted the most rudest person who spouted "company policy" that the home owner has to be there. I left my job and instructed the girl to reroute the service tech. She said I would have to now wait till that service tech completed the job. My wife and I got very upset with this women and we let her know our displeasure.

HERE IS THE GOOD PART!!!! She let me drive over 1 hour from Weirton WV and wait almost 3 hours before she called and " said they didn't want to do business with us" I wouldn't ever do business with this company. We contacted multiple companies that were available in a day or two. Actually we contacted Boehmer Heating and cooling.

They routed a service tech within 1 hour.

Job got completed.

I regret not looking for customer complaints before calling this company. STAY AWAY they might be large has new high profile vans but not very responsible people.

Gillece Services Reply:
Gillece appreciates your feedback as we want to provide first-rate customer experience. We want to listen to your issue first hand and provide you with timely, quality service, but since you posted your comments anonymously, it makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on your problem or answer any questions you might have. Please call us at 412-831-6199.
Serving homeowners in the Pittsburgh area for over 30 years, Gillece is your one stop spot for your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. Our technicians and customer service specialists are the best in the business and we expect and accept nothing less than superior assistance from them. Our customers come first. That’s why we provide flexible scheduling offering evening, weekend, and holiday service at no additional cost. We also offer a same day service guarantee with up-front, no-hassle prices. We want your experience to be a positive one.
We have all of the Gillece Service Technicians undergo background checks and drug tests so you can be sure to be comfortable in your home during the time of service. Our fully-stocked service trucks have all available parts so the technicians are able to get the job done quickly and effectively. Gillece is the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
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Loss:
$1
6 comments
Guest

Did you think the reason you were cancelled is because of your attitude? Who would want to service someone who admittedly yelled at a customer service rep who isn't even responsible for your situation and as you put is just doing their job?

Guest

the reason the home owner has to be present is because the company can be sued if work is authorized to be done by someone other than woo owns the home. obviously if gillece came in and Gave your sons girlfriend an for thousands of dollars worth of work to be done and she Ok'd the work without your consent, you'd be pretty upset and getting your money back would have been a nightmare, if not impossible.

trust me.

not saying that she would do such a thing without your consent, but it's happened before. that's why it's company policy.

Guest
reply icon Replying to comment of Guest-682356

Oh look a gillece employee

Guest

I agree that you were very lucky that they cancelled. Many others were not so lucky...hence the complaints on this website and many others. Horror stories :sigh

Guest

You are very lucky that they canceled... they would have ripped you off

Guest
reply icon Replying to comment of Guest-677267

And then promptly sued you when you told us about how they ripped you off! Or maybe they'll sue me for telling you that they'd sue you! They'll just sue us all for speaking their name!!!!

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Anonymous
map-marker Pittsburgh, Pennsylvania

Treat customers badly, never on time

I originally scheduled to have them come to my home on Monday. I waited four hours till finally calling back.

They said they were running a little behind and to wait till 8pm. Another four hours later I called back and they tell me they can't make it. So I ask if they can come out in the morning before I leave for work at 12pm.They agree with confidence and said don't worry. We will put a note to have you done by 11 so you can have an hour to get to work on time.

So the next morning I wake at 7am waiting for them to come by as scheduled. I wait till 10 am in the morning! I finally call them and ask where are you? Your man surely has to be close by now?

They said no he will be there at. 1 pm. I tell them no this is not what we agreed on last night. She blew me off with a chuckle and said she doesn't know what I am talking about.

And that I didn't call them to schedule. Unbelievable I said. And I hung up knowing I am never going to do business with this place again.

Highly unorganized and very rude. By far the worst service I have ever witnessed.

Gillece Services Reply:
We appreciate your feedback. Gillece wants to make sure that you have the finest possible customer experience with us. Although your comments were posted anonymously, which makes it difficult for us to determine if you are a real customer, we want to handle your issue and provide you with effective and efficient service. Please contact the industry ranked #1 customer service team at 412-831-6199.
Gillece is proudly the only 24/7 home services company in Western PA. We have been assisting homeowners with their Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements, for over 30 years. In order to serve our customer’s busy schedules, our services offer flexible scheduling offering evening, weekend, and holiday service at no additional charge to you. We even offer up-front, no-hassle prices with a same day service guarantee!
Gillece Service Technicians have fully-stocked service trucks with all available parts so they are able to get the job done quickly. You can be comfortable with who you let into your home, because all of our technicians undergo background checks and drug tests. Our first-class technicians and customer service specialists work hard to make sure your experience is a positive one. Call Gillece today at 412-831-6199.
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1 comment
Guest

God was looking out for you that day by not sending these crooks to your house....be grateful!

Arushi Bas

$19.95 Safety Check Gillece Scam

Updated by user Jun 08, 2013

Edit -- not sure why it says $19 oil change at the top

Original review Jun 08, 2013

My story goes back a few months ago when my fiance called gillece for their so called “$19.95 furnace check”. We live in a condo community and it is required that we have our Ac and furnace checked yearly and we have never once had an issue.

Our systems have always run flawlessly. We normally had a guy who would come and check our system and do basic maintenance each year but unfortunately he passed away. Filter changes, basic things. My fiance saw Gillece’s $19.95 “special” for a furnace check and decided to call them and get it out of the way before we decided on a new service company since the deadline was nearing.

BIG mistake! I was unfortunately out of town for the week that they came to do the check. Wish I wasn’t....

They came to our condo and did their little check and told her our furnace was riddled with problems. It was emitting dangerous levels, this was broken, that was broken, the whole deal.

She couldn’t believe it, our furnace was less than four years old and was always maintained. She asked the service man why our detectors never went off since it was emitting so much CO and the guy simply told her “i don’t know”. He tallied up the bill - $2645.67 worth of repairs! That was almost as much as our furnace cost when it was installed.

When she asked for a breakdown of the bill he told her they couldn’t do that...what!!!! Never in my life have I encountered a business that will not show a breakdown of the bill. Luckily she said no and kicked him out, and ended up calling another company, Sauer Bros, who said all we needed was a new filter which cost around $35, about $65 total when you add their travel fee, oh and by the way they also did a check on my furnace and it passed with flying colors. When people say this company is nothing but a bunch of ripoffs, they aren’t kidding.

Stay far away. I am extremely disappointed. Also to add when I called Gillece’s customer service so they could explain themselves to me I was basically given some generic bs response and ignored, told someone would call me back and I never heard from them again. Now I hear they’re suing people for writing bad reviews.

This company just keeps proving themselves to be worse and worse. I had to pay 20 dollars to find out about them the hard way but reading other reviews I consider myself lucky that i only had to pay that much. By the way, they refused to refund the $20.

And if Tom Gillece would like to know who I am so he can sue me also, I’d gladly mail him my picture with my full biography. ***!

Gillece Services Reply:
Gillece appreciates your feedback as we want to provide a first-rate customer experience. We expect and accept nothing less than top-notch assistance from our technicians and customer service specialists to make sure that your experience is a positive one. We are committed to service, which is why we provide flexible scheduling by being fully staffed with office and field personnel seven days a week, 365 days a year. We know that each member of our team plays an important role in your service experience. Our courteous Customer Care Representatives and professional Technicians have years of experience and knowledge of the latest industry trends to provide the best all-around service for you and your home. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on your problem or answer any questions you might have. Please call us at 412-831-6199.
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Loss:
$20
2 comments
Gillece S

Gillece would be more than happy to talk to you about your situation and see how we can help. Please contact Gillece Customer Service at 412.831.6199. Have a great day.

Guest
reply icon Replying to comment of Gillece S

Hahaha...good one!

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Neviah Wzc
map-marker Pittsburgh, Pennsylvania

Paid 8X what is normally charged

On Memorial Day weekend, I called to have a drain unclogged. After a bit, the fellow told me I needed the line replaced.

He charged 2449. It took two hours. I was devastated. I later found out, a reputable plumber would have charged $300.

No itemized bill plus he did not do what he wrote down. No going thru the statement. I was very ***, I should have known better. I am a senior citizen (63) beware of them and a plumber named Gerry T.

He never showed me that the line was plugged, he mysteriously took the line. He did not put in a vent line, which he said he did, but he had no reason to do so. The scary thing was he took time to bill my credit card, called someone inside my house, then went into his van and just sat there for 20 minutes. Its almost like he was pondering, do I rip this guy off or not??

He chose to do so.

Good tidings to him, just be advised that this type of person and behavior is what you get from this place. STAY AWAY

Gillece Services Reply:
Gillece appreciates your feedback as we want to provide a first-rate customer service experience. All of our Plumbers, Electricians and HVAC Service Technicians have extensive knowledge of the latest trends and technology as well as years of experience in the industry. Our Technicians also undergo customer-service training so they can successfully communicate with you about what works best for your home. Our Customer Service team was ranked #1 in the industry and is ready to help you with your needs. Call 412-831-6199.
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Loss:
$2100
2 comments
Gillece S

Gillece Customer Service would be more than happy to help you with your specific situation. Please contact us immediately so that we can see how we can help. Thank you for using Gillece.

Call Gillece - 412.831.6199

Guest
reply icon Replying to comment of Gillece S

Biz, don't call them theyll just try to sue u as well for complaining. right, gillece?

greedy *** add some more people to ur *** "defamation" lawsuit.

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Anonymous
map-marker Pittsburgh, Pennsylvania

99.00 drain clean?

My drain from the bath tub was backed up so I called Gillece because they advertised a 99.00 rate to clear a clogged drain.I already had the drain apart and my hand held snake would not clear it,so all they had to do was run power snake down it which took maybe 15 minutes..they charged me over 300.00 and gave me all these liabilty reasons (they might break pipe),etc..I guess the 99.00 rate is if they do not have to do anything,must be a service call charge?.Will never use them again,huge ripoff and nothing you can do about it.

Gillece Services Reply:
Thank you so much for your comments. We want you the customer to have the best experience at Gillece and strongly appreciate your feedback. It makes it challenging for us to determine whether you are a real customer because you posted your comments anonymously. Please take advantage of us having the #1 ranked customer service team in the industry by giving us a call at 412-831-6199. We want to listen to your issue first hand in order to provide you with timely, quality service.
Gillece is your one stop spot for your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. For over 30 years, we have been helping homeowners in the Pittsburgh area! We want to make sure that your experience is a positive one, so we expect and accept nothing less than top-notch assistance from our technicians and customer service specialists. We are proud of the fact that we provide service with flexible scheduling offering evening, weekend, and holiday service at no additional charge. We even offer a same day service guarantee with up-front, no-hassle prices!
You will be comfortable with who you are letting into your home, because all of our technicians undergo background checks and drug tests. Gillece Service Technicians are able to get to work right away at your home because our vans are fully-stocked with all available parts so they can get the job done quickly. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
View full review
Loss:
$240